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                      Request Medical Records

                      Request Medical Records


                      Patients who have received care at this facility may request copies of their medical records/health information to be released to themselves or others/third parties. Please see Questions About Medical Records for important information before submitting a request for records. Record requests from patients are handled as priority and will be released in a timely manner.

                      If you have created a Patient Portal account, you may already have access to the information you need. Click here to access or register for your patient portal.

                      Requesting your medical records online is an easy, fast, and secure way to receive your information. We recommend online medical requests whenever possible. Just use the button below and follow the prompts.

                      Request Medical Records Now

                      If you are not able to use the online request process, download one of the forms below, complete and send to:

                      Merit Health River Oaks
                      Phone - (601) 936-1066
                      Fax - (601) 936-2262

                      Mailing Address/Drop-off Address - Merit Health River Oaks
                      Attn: Medical Records
                      1030 River Oaks Drive
                      Flowood, MS 39232

                      English
                      Spanish

                      Questions About Medical Records

                      Who can request a patient's medical records?
                      Authorizations must be signed by the patient or the patient's legal representative. If the patient is a minor (under age 18), authorization must be signed by a custodial parent or a legally appointed guardian. Proof of guardianship is required.

                      What if the patient is unable to sign the authorization?
                      If the patient is unable to sign by reason of physical or mental disability, authorization may signed by the next-of-kin or legally appointed guardian. Proof of guardianship is required, and must indicate the patient's disability.

                      How can I receive records for someone who is deceased?
                      Authorization must be signed by the personal representative of the estate or next-of-kin. If the patient did not expire at the facility, proof of death is required. Additionally, appointment as the personal representative of the estate or status as next-of-kin must be verified.

                      What types of documentation are needed if I am requesting records for someone else?
                      If you hold Power of Attorney (POA), are a Healthcare Surrogate or Healthcare Proxy, the related legal forms and court orders must be provided. This may result in additional review and processing times.

                      Do medical request authorizations expire?
                      Yes. Authorizations will expire on the date/time or event specified on the release form. A new release form will be required if an older release form does not support the new request for records.

                      Do medical records include billing information?
                      No. The Medical Records Department does not have access to billing records or information.

                      Will there be a charge for copies of my medical records?
                      There may be a charge for copies of medical records for yourself or a request directed to a third party (excluding continuity of care request). These charges would be in accordance with HIPAA reasonable cost and/or your state law. Contact the HIM Department for questions concerning potential costs.

                      Merit Health River Oaks

                      • 1030 River Oaks Dr
                      • Flowood, MS 39232
                      • P: (601) 932-1030
                      • F: (601) 936-1331

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                      Copyright ©2025. All rights reserved.

                      An AllianceHealth Oklahoma® hospital

                      Services

                      • Bariatric Weight Loss Services
                      • Critical Care Medicine
                      • Diagnostic Imaging
                      • Digestive Health
                      • Ear, Nose & Throat Care
                      • Emergency Services
                      • Heart Care
                      • Infectious Disease Care
                      • Kidney Disorders
                      • Laboratory Services
                      • Maternity Care
                      • Neurology
                      • Orthopedic Services
                      • Pain Management
                      • Pediatric Care
                      • Pharmacy
                      • Primary Care
                      • Rehabilitation Services
                      • Respiratory Care
                      • Rheumatology
                      • Stroke Care
                      • Surgical Services
                      • Urology
                      • Vascular Medicine
                      • Wellness Services
                      • Women's Health
                      • Wound Care

                      Patients & Visitors

                      • DAISY Award Nominations
                      • Financial Information
                      • Health Library
                      • Online Scheduling
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                      • Physician Referral
                      • Request Medical Records

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